SmallBizGenius Analysis
Tirebuyer receives mixed reviews, with customers frequently praising its competitive pricing and wide selection, but also reporting issues with customer service and installation coordination. While some users experience seamless ordering and fast delivery, others encounter delays, incorrect orders, and difficulties resolving issues with installers.
Category Breakdown
Scores based on analysis of 96 recent reviews
Pricing and Value
8.5/10Many reviewers praise Tirebuyer for its competitive pricing and frequent discounts, often highlighting significant savings compared to local tire shops. Customers frequently mention finding the best prices on Tirebuyer, with some saving hundreds of dollars on their tire purchases.
30 reviews mention thisCustomer Service
3.5/10A significant number of reviewers report negative experiences with Tirebuyer's customer service, citing issues such as long wait times, unhelpful representatives, and difficulty resolving order problems. Some customers mention unanswered phone calls, generic email responses, and a lack of support when dealing with installation complications.
25 reviews mention thisShipping and Delivery
6.0/10While some reviewers praise Tirebuyer for fast and efficient delivery, others report issues with delayed shipments, incorrect orders, and tires being delivered to the wrong location. Several customers mention receiving only part of their order or having to reschedule installation appointments due to shipping delays.
20 reviews mention thisInstallation Issues
4.0/10Many reviewers report problems with Tirebuyer's installation process, including discrepancies between advertised and actual installation costs, scheduling conflicts, and poor communication between Tirebuyer and its partner installers. Customers frequently mention being double-billed for installation or having to wait extended periods at the installer.
18 reviews mention thisWebsite Experience
7.8/10Several reviewers praise Tirebuyer's website for being easy to use and navigate, with a clear and straightforward ordering process. Customers appreciate the ability to easily find and select tires based on their vehicle and preferences.
10 reviews mention thisProduct Selection
8.0/10Reviewers appreciate Tirebuyer's wide selection of tires, including those that are hard to find in local shops. Customers mention being able to find specific brands and sizes that meet their needs.
8 reviews mention thisPros & Cons
What Customers Love
"BEST PRICE !! EVERY Time!! Delivered in 1-3 days. I just wish Trey could find an installer that is willing to do oversized wheels and tires. I don’t even waste my time checking out other sites anymore. And I tell everyone I know to go here. Simple tire and tire rack are not comparable to these guys. Saved me HUNDREDS. EVERY TIME!!"
"Simple and easy website, everything showed up in a timely manner and was exactly what I ordered!! Great price too, will definitely be using them again!!"
"I was looking for Ultra high performance tires so most shops don't carry them. Tirescanner had the tires in stock"
"Delivered in 1-3 days."
"Tire Buyer has had competitive prices, good selection, and free delivery (quick too if you live close to a warehouse hub). But, they have stepped it up a notch by dialing in the installation process by incorporating that cost up front and confirming the schedule."
Common Complaints
"no customer service. phones are never answered. tires not delivered on time and appointment was set up for a time the installer was not opened . repeated e mails were only answered with a copy of invo...See more"
"Ordered 4 tire received 3 on November 21 have yet to see other one have had to cancel the install 3 times already and not get answers on where other tire is not happy."
"Ordered tires, selected installer and scheduled apt. Tires delivered quickly, arrived at installer and was told installation price was nearly double what I prepaid."
"I had an issue with 1 of my tires and they told me they do not honor the warranty. They took no responsibility for the product is sold."
"Couldn't place order from phone contacted support told to clear cookies and cache. Still didn't work. Tried to place order from pad, same issue, live chat, clear cookies and cache. Still didn't wor..."
Common Questions About Tirebuyer
Answers derived from customer review patterns
Is Tirebuyer legit and trustworthy?
Tirebuyer is a legitimate online tire retailer, but customer experiences vary significantly. While many customers report positive experiences with pricing and selection, a substantial number have encountered issues with customer service, shipping, and installation. These issues range from delayed deliveries and incorrect orders to difficulties resolving problems with partner installers. Therefore, while Tirebuyer is a real company, potential customers should be aware of the reported challenges and weigh the potential cost savings against the risk of encountering problems.
Based on 45 reviewsDoes Tirebuyer have good customer service?
Customer service is a major point of contention in Tirebuyer reviews. A significant number of reviewers express dissatisfaction with the company's customer service, citing issues such as long wait times, unhelpful representatives, and difficulty resolving order problems. Some customers report unanswered phone calls, generic email responses, and a lack of support when dealing with installation complications. However, a few reviewers mention positive experiences with customer service representatives who were helpful and responsive, suggesting that the quality of service can be inconsistent.
Based on 35 reviewsIs Tirebuyer worth it for small business?
Whether Tirebuyer is worth it for a small business depends on the business's priorities and risk tolerance. The company offers competitive pricing and a wide selection of tires, which can be attractive to businesses looking to save money. However, the reported issues with customer service, shipping, and installation can be time-consuming and frustrating, potentially outweighing the cost savings. Businesses that handle their own tire installations or are willing to troubleshoot potential problems may find Tirebuyer a worthwhile option, while those seeking a hassle-free experience may prefer to look elsewhere.
Based on 25 reviewsWhat is Tirebuyer's installation process like?
Tirebuyer partners with local installers to provide tire installation services. Customers can select an installer during the online ordering process and schedule an appointment. However, many reviewers report issues with the installation process, including discrepancies between advertised and actual installation costs, scheduling conflicts, and poor communication between Tirebuyer and its partner installers. Some customers mention being double-billed for installation or having to wait extended periods at the installer. It's important to confirm all installation costs and appointment details with both Tirebuyer and the installer before proceeding.
Based on 20 reviewsWhat is Tirebuyer's return policy like?
The reviews analyzed do not provide sufficient information to accurately describe Tirebuyer's return policy. Some reviewers mention issues with warranty claims, but the specific details of the return policy are not consistently discussed. Customers should consult Tirebuyer's website or contact customer service directly for information on returns and warranties.
Based on 5 reviewsLooking for Something Different?
Compare Tirebuyer against 23 similar automotive options.
View Alternatives